Ecommerce store shoppers

nShift finds half of consumers will shop for faster deliveries

nShift encourages retailers to offer shoppers a range of delivery options

LONDON, July 14, 2022 /PRNewswire/ — Nearly half of consumers will abandon their online purchase if they consider the delivery time to be too long. Research shows that shoppers are increasingly looking for fast delivery, with 90% expecting to receive their package just two to three days after ordering. [1]

nMaj, the global leaders in delivery management, are asking retailers and online stores to ensure they have the delivery options their customers need. The nShift Guide,”Strengthen the customer relationship at each stage of the delivery journeyshows how retailers can use the delivery experience to build brand reputation, help build loyalty and encourage repeat purchases.

Lars PedersenCEO of nShift, said, “For some consumers, speed will always be key. To increase conversions, retailers need to ensure they can deliver on pace. But other consumers will have different priorities. Some 30% of shoppers say being able to specify a specific delivery window would encourage them to shop with one retailer over another.[2] The most important thing is that the retailer understands its customers and creates the delivery options that will give them what they want.”

Offering delivery options at checkout makes it more likely that people will buy and then come back. Our payment solution provides better customer service by offering a range of delivery options that suit the consumer and increase conversions.

It does this by allowing people to choose:

  • Place of delivery of their parcels: home, work or relay point
  • When and how their packages are delivered

With the nShift integrated checkout, retailers can offer customers the delivery options they want. It can be customized to look like any online store. It is quick and easy to install and operate. All of this makes it easier for retailers to create new revenue opportunities, build customer loyalty and provide a better customer experience.

Learn more.

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About nShift

nShift is the world’s leading provider of cloud-based delivery management solutions enabling the frictionless dispatch and return of nearly one billion shipments in 190 countries each year. nShift’s software is used worldwide by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has more than 500 employees located in offices in Sweden, Finland, Norway, Denmark, UK, Poland, the Netherlands, Belgium and Romania.


[1] https://www.mckinsey.com/industries/retail/our-insights/same-day-delivery-ready-for-takeoff

[2] https://nshift.com/strengthening-customer-relationships-at-each-stage-of-the-delivery-journey

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SOURCE nShift