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Lamps Plus’ new in-store customer service team enables certified professional sales agents to assist both professional industry and store customers | Region


As part of the Lamps Plus Pros trade discount program, trade professionals, including interior designers, builders, architects and contractors, can now build direct store-level relationships with sales associates at retail Lamps Plus certified by the American Lighting Association. Known as Certified Professional Sales Agents, or “CPSAs,” these retail store associates serve both professional business and in-store customers, alternating their time between the showroom and the establishment. relationships with their business customers.

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Certified professional sales agents assist both professional industry and retail customers at all Lamps Plus stores. (Photo: BusinessWire)

Noted Terre Wellington, Senior Vice President of Store Operations at Lamps Plus, “We understand that design and renovation projects present complex challenges, and we have found that our highly trained CPSAs have the unique knowledge of products and the project management expertise to meet consumer needs and exchange. Our stores have a long history in the consumer industry, but now, through this program, we can leverage that strength and build stronger relationships with trade professionals, giving us a competitive edge in the marketplace. .

CPSA agents who serve business customers in retail stores draw on over 20 years of Lamps Plus Pros online business, cultivating strong relationships between business customers and their assigned business agent. This allows trade members to have a closer relationship with their professional agent at a local store who can offer support during hours outside of normal trade opening hours. It also offers trade professionals the opportunity to send their customers to a Lamps Plus store to choose their products in person.

Lamps Plus Pros offers two different professional discount programs: 1) Dedicated account managersProgram: offers professional members industry-leading pricing and support for all of their lighting, furniture and interior design needs. 2) Rebate program: a self-service model where professionals receive cash back on every order they place themselves.

In addition to trade prices and volume discounts, trade members also enjoy same-day shipping privileges on thousands of items, as well as priority access to exclusive offers and specials. Professionals can also purchase customizable pieces through the Lamps Plus Color+Plus™ and Giclee lighting collections, and they can access Lamps Plus exclusive brandsincluding Possini Euro Design, Casa Vieja, John Timberland and Franklin Iron Works.

The new CPSA initiative, with increased versatility of the Lamps Plus sales force, follows the successful rollout in 2021 of positioning hybrid agents to serve both in-store and e-commerce customers. The CPSA program aligns with Lamps Plus technology innovations, including the ability to text store customersand has helped to optimize productivity, efficiency and overall growth of new business partners who are typically high value customers who make frequent purchases.

Candidates interested in working as a Certified Professional Sales Agent with Lamps Plus can learn more about the company, view open positions and apply to

About Lamps Plus

Founded in 1976 and based in Los Angeles, Lamps Plus is the nation’s largest specialty lighting retailer, operating a thriving e-commerce business,, as well as 35 stores in the western United States. Lamps Plus offers a full line of lighting and furnishings, including exclusive patented designs and customizable artisan-crafted lampshades and lamps. The company’s American Lighting Association-trained staff provide expert advice. Follow @LampsPlus on social media: Instagram, Pinterest, YouTube, Facebook, TikTok and Twitter.

About Lamps Plus Pros

As a trade program of Lamps Plus, we are one of the nation’s leading lighting sources offering trade pricing and discounts on exclusive lighting and furnishing designs. Whether you are a professional interior designer, builder, architect or contractor, Lamps Plus Pros Account Managers will work with you to specify designs that fit your project budget and schedule. Learn more about

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CONTACT: Nicole Partisé

Lamps More

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SOURCE: Lamps More

Copyright BusinessWire 2022.

PUBLISHED: 07/12/2022 05:03 AM/DISC: 07/12/2022 05:03 AM

Copyright BusinessWire 2022.